Refund policy

Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with any original tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To request a return, please contact us through our store’s contact page. If your return is accepted, we will provide you with instructions on how and where to return your item. Please do not send items back without first requesting a return, as unauthorized returns may not be accepted.

Damages and issues

Please inspect your order when you receive it and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item. We will review the issue and work to provide an appropriate solution.

Exceptions / non-returnable items

Certain types of items cannot be returned, including perishable goods, custom or personalized products, personal care goods, hazardous materials, flammable liquids, and gases. Please contact us if you have questions about whether a particular item is eligible for return.

Gift cards cannot be returned. Any other exclusions will apply only where permitted by applicable law.

Exchanges

If you would like a different item, please request a return for the item you received. Once the return is accepted, you can place a separate order for the new item.

European Union right of withdrawal

If your purchase is covered by European Union consumer law, you generally have the right to withdraw from an eligible distance purchase within 14 days without giving a reason, subject to applicable legal exceptions. This statutory right is separate from any additional return period offered by our store.

Refunds

We will notify you after we receive and inspect your return and let you know whether your refund has been approved. If approved, the refund will be issued to your original payment method. Please note that your bank or payment provider may require additional time to process the refund.

If you have any questions regarding a return or refund, please contact us through our store’s contact page.